Specnow - Support

Fast response service and technical support: Our designs and training allow our users to operate with a high degree of independence.
In the machine and process control software, Specnow provides maintenance support features including vacuum leak detection, pump 
and thermocouple performance monitoring, and calibration.

Many critical components are readily available from local suppliers. We also provide fast response to emergency service issues. Our modern 
furnaces include online access to the plant; the customer can enable us to interrogate the system for fault finding. Some users also connect
Web-Cams. In many cases we can identify corrective action without dispatching a service engineer.

Preventive Maintenance: For maximum reliability and furnace protection we offer Contract Servicing arrangements. By working with 
customers we develop a regular planned maintenance program for the individual equipment.         

Vacuum Calibration: To meet the requirements of nadcap we provide traceable vacuum calibration.

Emergency Call-out: Our experienced engineers are available to deal with any breakdown problems at short notice.




	Fast response service and technical support: Our designs and training allow our users to operate with a high degree of independence. In the machine and process control software, Specnow provides maintenance support features including vacuum leak detection, pump and thermocouple performance monitoring, and calibration. Many critical components are readily available from local suppliers. We also provide fast response to emergency service issues. Our modern furnaces include online access to the plant; the customer can enable us to interrogate the system for fault finding. Some users also connect Web-Cams. In many cases we can identify corrective action without dispatching a service engineer. Preventive Maintenance: For maximum reliability and furnace protection we offer Contract Servicing arrangements. By working with customers we develop a regular planned maintenance program for the individual equipment. Vacuum Calibration: To meet the requirements of nadcap we provide traceable vacuum calibration. Emergency Call-out: Our experienced engineers are available to deal with any breakdown problems at short notice.
	Hot zones: We supply replacement hot zones including all metal, all graphite, or a combination of both. Maximum temperatures up to 2000°C. Spares: As part of out support services we hold a range of pumps which can be sold, or hired on a short-term basis. We also stock a range of spare parts including hot zone elements and ceramics, vacuum fittings, oils, and greases.